safety center
find our safety policies, legal terms, privacy information and support contacts.
community and safety
- community guidelines
the rules for conversations, calls, drawings and everything shared on sometimes.
- report and block
how to report a message or account, block someone and raise a safety concern.
- child safety
our age requirement, prohibited exploitation and where to report a concern.
- appeal a decision
how to ask for a review of a moderation decision.
- help and support
find the right contact for account help, privacy, legal requests or safety.
- copyright concerns
what to include when reporting content that may infringe your rights.
privacy and account information
- privacy policy
what sometimes processes, why it is needed and who receives it.
- data and device permissions
account details, messages, calls, photos, notifications and optional permissions.
- service providers
how hosting, media, email and other service providers support sometimes.
- retention and deletion
how long information is kept and what happens when you delete it.
- privacy choices and rights
the controls available to you and how to make a data request.
- delete your account
request account and data deletion online, without installing the app.
- terms of service
account eligibility, your content, responsibilities and ending your use of sometimes.
- young people and policy changes
our approach to underage accounts and updates to the privacy policy.
bots and games
- bots and games privacy
what independent developers may receive when you install a bot or play a game.
- developer service terms
how independent bots and services relate to sometimes and their own terms.
- bot developer policy
developer responsibilities for rights, consent, data use, safety and enforcement.
- bot installation and consent
review permissions, understand installation scope and manage an installed bot.
- bot permissions
the full permission catalogue and the privacy boundaries that still apply.
- bot authentication
credential handling, token rotation and request authorization for developers.
- bot limits and abuse handling
platform limits, reliability expectations and abuse restrictions.
- game review and release
registration, review and publication requirements for community games.
- private game state
how developers keep player and team information out of other players’ views.
- camera and microphone previews
opt-in media previews in games and what happens when permission is unavailable.